Use Five Whys on Slow Service
Apply Five Whys to identify a process cause behind slow food truck service.
The truck loses six customers when the farmers market line grows to 24 people. The owner initially blames the cashier for slow ordering. Five Whys traces a visible problem to a fixable process cause. The common trap is stopping at the first person near the problem. That creates blame without improving the system. Why did the line grow? Orders took too long at the window because customers asked repeated sauce and combo questions. The first why moves from line length to the part of service where time was spent. Why did customers ask repeated questions? The menu board listed sauce…
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