Floor Triage OODA Cards
Recall fast triage moves for live call-center disruptions.
We do not know the root cause yet, so should we wait to update agents? First ten minutes of a suspected voice or callback incident. Your line Do not wait for root cause. State known impact, what is being checked, what agents should do now, and when the next update arrives. Waiting for perfect certainty leaves the floor to invent local answers. OODA separates orientation from final diagnosis and keeps the loop moving. Which first update is stronger during a voice outage? Compare the operating effect The strong version acts without pretending the diagnosis is complete. What are the four…
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