FLOORING-BUSINESS6 MIN READ
Callback or Pattern?
Use a 5 Whys decision path to separate symptom repair from root-cause correction.
A customer reports one hollow spot after install. What is your first move? Schedule the repair and collect facts: location, product, substrate, crew, readings, and photos. Tell the installer to be more careful next time. Weak. Blame without causal detail is not corrective action. A customer reports one hollow spot after install. The same crew had two similar callbacks. Now you try: two transition strips were wrong this week. What is the next question?
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