Use PDCA to choose a schedule recovery move that preserves trust and learning.
A stair nosing is delayed, but the crew can install the rooms today. What is the first recovery move? Name the constraint, verify supplier timing, and give the customer two controlled options. Promise Saturday completion before confirming the supplier. Weak. It may calm the customer briefly but creates a second reliability failure. A stair nosing is delayed, but the crew can install the rooms today. The customer chooses partial completion. Now you try: a supplier delay repeats twice in a month. What is the Act step?
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