Coach a Pattern-Match Miss With SBI
Use Situation-Behavior-Impact feedback to coach a flooring quality issue clearly and fairly.
Luis L Lead installer Quality conversation 2 min The Maple Street herringbone is secure, but the hallway sightline is visibly off-pattern. The conversation has to raise the standard without turning craft feedback into a personal attack. 3/8 in centerline shift 1st view entry sightline SBI feedback Situation names the exact job moment, Behavior names the observable action, and Impact names why it matters. Coach the evidence before you coach the person. Accuse motive Fast, vague, defensive. The installer can inspect a decision, not defend their character. Open with evidence
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