Hold Scope Without Sounding Cold
Use BATNA-informed trade language to respond to install-day scope creep.
Homeowner The homeowner asks for an unquoted pantry add-on while the crew is already installing the kitchen. H Customer Install-day scope pressure 2 min The kitchen install is underway when the homeowner asks for an unquoted pantry add-on. A casual yes can absorb material, labor, warranty, and schedule risk without anyone approving the trade. Warm boundary plus options BATNA keeps you clear on the value of finishing the original job well. Good scope language acknowledges the request, names the boundary, and offers priced choices. Trade scope consciously; do not donate it under pressure. Free yes Warm now, costly later. The…
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