FLOORING-BUSINESS4 MIN READ
Sort the Service Signals
Classify flooring customer comments by RATER service-quality dimension.
Sort each customer comment into the clearest RATER signal. Reliability Assurance Tangibles Empathy Responsiveness They arrived outside the promised window and nobody warned me. The crew knew the product and explained why the plank direction mattered. The dust barrier, floor protection, and organized tool area made the house feel cared for. They adjusted the work sequence so my baby could nap upstairs. I texted about a trim question and got an answer before the crew left.
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