Commit to a SMART Exception Goal
Write a SMART goal for reducing one recurring freight exception.
Reduce one recurring freight-forwarding exception with a SMART commitment late SI submissions, missed pickup readiness, demurrage-risk approvals, customs-document gaps, or carrier no-show follow-up By [date], reduce [specific exception] on [lane/account] from [baseline] to [target] by [action trigger] owned by [person], reviewed at [time]. A shipper on the Jebel Ali export lane misses SI cutoff twice in one week. An import customer approves demurrage-risk decisions only after free time is almost gone. A carrier no-show pattern appears on Friday afternoon pickups for one retail account. A customs broker repeatedly asks for missing product evidence after arrival. By Friday, reduce late SI…
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