From Symptom to Flow
Use value-stream thinking to locate delay, rework, and handoff waste before selecting a fix.
Process complaint Finance hears 'approval is too slow' and is being pushed to promise a faster SLA. A value stream map prevents the team from optimizing one step while the total flow stays slow. Value-stream thinking Map the unit of value from request to outcome The map separates touch time from wait time and shows where information defects create rework. Local fix Speed up the blamed team. A future state that improves total lead time. Improve the whole flow, not the step with the loudest complaint. 01 Unit 02 Waste 03 Try it Choose the unit What flows?
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