Run PDCA on Delivery Damage

The reframe: A damage claim is not the end of the process; it is data for the next improvement loop. Plan Specify the defect and the suspected process point. "Table corners chip during last-mile delivery" is actionable. "Drivers are careless" is not. Do Test one controlled change. Limit it by route, SKU, crew, or week so the team can learn without disrupting every delivery. Check Compare evidence against baseline: claim rate, refusal rate, photos, rework cost, or customer callbacks. Checking is where opinions become learning. Act If the test works, turn it into a standard. If it partly works, revise…

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