FURNITURE-INDUSTRY5 MIN READ
Give Installer Feedback Without Starting a Fight
Use Situation-Behavior-Impact feedback to discuss a furniture installation issue.
Andre A Senior installer S Situation B Behavior I Impact The moment 20 sec Customer report A customer reported a hallway scuff and said the crew sounded frustrated during a bedroom install. The manager needs to protect the home-care standard without turning a good installer defensive. 1 scuffedhallway 4.6 team reviewaverage
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