Walk the Gate Surge With Little's Law
Use Little's Law to choose a gate-surge intervention based on queue mechanics.
Gate surge Eighty-four trucks are queued before the morning peak. Drivers blame the gate, but the first data pull shows a sharp arrival surge plus a rising release-data exception rate. The wrong fix wastes scarce supervisors and may move the queue to the yard. Queue mechanics Little's Law: WIP = throughput x time in system Use the line to ask which lever is binding: arrivals, processing throughput, or time trapped in exceptions. Do not start with lane count Start with the term that explains the queue. Choose a lever that changes the math. Reduce the queue by changing arrivals, throughput,…
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