DPA Clause Battlecards
Recall practical responses to common Article 28 processor-contract objections.
Objection: We cannot commit to deletion timing after termination. Deletion Vendor processes customer transcripts. Your line We need a deletion or return window because our retention schedule and customer commitments require us to know when processor copies are gone. Do not accept "we delete eventually" for high-context personal data. It ties the clause to storage limitation and accountability. Objection: We do not allow audits. Assurance Multi-tenant SaaS processor. We can use report-based assurance if it includes current independent reports, security questionnaires, subprocessor evidence, and targeted follow-up for material gaps. Do not make direct system access the only acceptable form of…
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