Gemba Before You Rewrite the Cellar SOP
Use gemba observation to distinguish an SOP problem from a work-system problem.
The reframe: Most cellar deviations are easier to understand at the tank than in a meeting. See the work as it is The written process is only one version of reality. The gemba shows reach distance, label clarity, staging, interruptions, and workarounds that never appear in the SOP. Ask why without blame A good question sounds like, 'What makes this step easy to miss?' not, 'Why did you miss it?' The first question studies the system. The second puts the operator on defense. Improve the condition If the observation reveals poor staging, broken tools, ambiguous labels, or timing conflicts, fix…
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