GARDEN-CENTER-MANAGEMENT5 MIN READ
Give Weekend Staff Feedback with SBI
Use SBI to give clear corrective feedback after a customer-advice miss.
Noah N Seasonal garden associate S Situation B Behavior I Impact The coaching moment 20 sec What just happened Noah gave incomplete lavender advice to a customer with heavy clay soil. The manager needs correction and confidence at the same time. 3 plants possible return risk 2 min coaching window
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