Use A3 thinking to turn a pace complaint into a structured system diagnosis.
Pace is a system signal. A3 thinking helps a course team stop treating pace as a personality problem and start treating it as an operating condition. Current condition before opinion Write what is happening in observable terms: which holes, which time window, which group interval, which restriction, and how many minutes are lost. This keeps the team from arguing from memory. Root cause before countermeasure The first explanation is often convenient. A3 asks the team to look for the repeated condition under the symptom. If the same delay appears at a cart-path-only stretch, the solution is different from a delay…
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