Protect Crew Trust With SBI Feedback
Use SBI to give specific, trust-preserving feedback after a course setup error.
Correct the standard, not the person's character. SBI helps a superintendent or assistant move from blame to observable learning. Situation fixes the time and place Start with the exact event: which hole, what time, what job, what condition. This prevents the conversation from feeling like a stored-up attack. Behavior names what was observable Behavior is not motive. Crossed the collar is behavior. Did not care is a story. The camera-test matters because people can learn from what they can see. Impact explains the operational consequence The impact should connect to playability, turf health, safety, labor, cost, or member trust. This…
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