Use GROW questions to coach a team member toward a specific client-communication behavior.
Eli E Client Service Representative G Goal R Reality O Options Coaching moment 20 sec The setup Eli froze during two dental-estimate calls and now needs a practical coaching conversation before Friday callbacks. If the manager lectures, Eli may remember the script but not gain confidence using it. 2 calls that stalled 5 callbacks Friday
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in