Hallway after sales demo: recover without over-accepting
Respond to vague sales-demo criticism by owning impact, asking for the decisive moment, and defining one next experiment.
Tessa says, "You lost the buyer at pricing." What should Omar say first? I hear that buyer confidence dropped at pricing. Which moment did you see them pull back, and what bridge should I test in the follow-up? Strong. It owns the impact, asks for the observable moment, and turns the feedback into a growth experiment while the deal is still active. The buyer asked for technical accuracy, and I could not simplify the pricing model more than that. Weaker. It may explain Omar's intent, but it violates ask-don't-defend by arguing before learning which behavior affected the buyer. You are…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in