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UPSELLING-CROSS-SELLING5 MIN READ

Handle “Just Send Pricing” On An Expansion

Respond to a request for pricing without skipping diagnosis and timing.

A buyer asks for pricing before the expansion problem, stakeholder path, or rollout shape is clearly defined. “Just send pricing and we’ll see if it makes sense.” “Happy to get you pricing. Before I do, I want ten minutes to confirm the workflow you are trying to improve, who would own the rollout, and whether this is better scoped as a single add-on or a broader package. That way the number you take internally is the right one.” It keeps momentum, preserves helpfulness, and quietly reasserts that shape precedes price in a quality expansion process.

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