HANDLING-AGGRESSION-EMOTION5 MIN READ
Lower the Voice Without Saying Calm Down
Use observation and request to interrupt raised volume.
Devon D Operations lead 1 Boundary 2 Specifics 3 Commit Live moment 20 sec Raised voice Devon is standing at your desk saying, "Nobody here listens until I get loud." Three coworkers can hear. The common phrase "calm down" usually increases threat because it judges the emotion instead of guiding behavior. Teach 90 sec NVC move Observe, need, request
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