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HANDLING-AGGRESSION-EMOTION5 MIN READ

NVC Translation Cards

Recall fast translations from blame to needs.

ONR What does ONR stand for in a hot reply? Evaluation vs observation Observation gives the other person less to defend. "Nobody on your team cares." Blame statement Argue that you do care. Translate It sounds like you needed faster acknowledgement on the blocker. Which message needed a response first? It answers the need under the accusation. What makes a request different from a demand? A request names a specific action and leaves room for a real answer. Demands often trigger compliance or resistance; requests invite problem solving.

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