Repair After You Snapped
Recover trust after your own aggressive reaction.
Your miss You cut off Amal with, "We have explained this three times." Ten seconds later you see her stop taking notes. The room keeps moving, but trust just dropped. Repair speed matters because people learn whether your standards apply to you. Decision walk Impact-first repair SBI-I helps you repair without making the other person comfort you. Name the situation, behavior, impact, and intent briefly; then make a future request or commitment. Shortcut explain stress credible repair Repair impact before explaining pressure. Own behavior First turn You decide whether to address it. What should you say? Name impact Second turn…
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