HANDLING-AGGRESSION-EMOTION5 MIN READ
Sort Boundary, Empathy, and Fix
Separate three moves that often get tangled during de-escalation.
Sort Boundary, Empathy, and Fix Drag each workplace moment into the right response bucket. Empathy Boundary Problem-solving "It sounds like you are worried the dependency will slip again." "I will discuss the dependency, not insults about the team." "Let us name the owner, date, and fallback path." "You need to lower your voice before we continue." "You wanted more notice before the change landed." "We can move the QA review to 2 p.m. and update the channel."
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