HANDLING-AGGRESSION-EMOTION5 MIN READ
The Defensive Direct Report
Give behavior-specific feedback when defensiveness spikes.
Imani I Account manager 1 Anchor 2 Explore 3 Commit Feedback heat 20 sec Defensive reply You say the client deck missed the pricing slide. Imani replies, "So nothing I do is ever good enough." If you chase the exaggeration, you lose the behavior. If you ignore the emotion, you lose the person. Teach 90 sec SBI-I Specific behavior, real impact, curious intent
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