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HANDLING-AGGRESSION-EMOTION5 MIN READ

When Someone Refuses to Engage

Escalate from avoiding to collaborating without cornering the person.

Shutdown After a tense design critique, Ben says, "Do whatever you want," turns camera off, and stops responding. The decision is due by noon. Avoidance can be a cooling move or a sabotage move. Your job is to tell the difference. Decision walk Avoidance audit TKI treats avoiding as one legitimate mode, but it becomes costly when decisions need missing information. Start with a respectful invitation, then narrow the request, then set the decision path. Shortcut force participation engagement or clear path Do not punish cooling off; do not let avoidance veto the work. Invite First turn Ben has gone…

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