Classify the layer of a difficult pushback moment before choosing the response.
Sort the pushback signal into the layer that should guide your first response. What Happened: facts, intent, contribution Feelings: frustration, trust, impact Identity: competence, respect, role The handoff date changed twice and the final file was not in the folder. what It feels like our team gets the cleanup after decisions are already made. feelings We are being treated like reviewers, not partners. identity The plan assumes renewal owners can approve exceptions, but they cannot. We have been burned by central rollouts before. If architecture is only consulted after the demo, why have an architecture review? layer diagnosis Mapped pushback…
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