HANDLING-RESISTANCE5 MIN READ
Dialogue: The Defensive Direct Report
Use SBI/SBII to keep feedback resistance specific and fair.
Erin E Account Manager 1 Reflect 2 Purpose 3 Bound A direct report hears process feedback and immediately says, "You only notice when something is wrong." The first thirty seconds decide whether the rest is truth or theater. turns to recover safety bounded ask at the end SBI/SBII Feedback Model (Center for Creative Leadership) Use the framework out loud: reflect concern, clarify purpose, and create a next step. Less heat, more signal Do not debate the label. Work the concern. Erin: "I am not buying this. It sounds like more work for my team."
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