Apply SBI/SBII when resistance turns into a personal accusation.
A personal accusation can be narrowed to situation, behavior, impact, and intent SBI/SBII Feedback Model (Center for Creative Leadership) The common trap is answering the surface objection with more persuasion while leaving the protected concern unnamed. That shortcut feels efficient in the moment, but it makes the other person defend their reputation instead of revealing the constraint that must be solved. 1. Locate the moment Name the exact meeting, decision, or behavior where resistance appeared. Specificity lowers blame and prevents a sprawling debate. 2. Reflect the protected concern State the concern in language the other person would recognize. People soften…
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