HANDLING-RESISTANCE5 MIN READ
Walk a Power User Through Loss of Control
Handle resistance rooted in autonomy loss and fairness concerns.
The moment A power user refuses the new CRM fields because "ops keeps designing our job for us." The data need is real, but autonomy threat is louder. The first reply sets the tone for every later objection. SCARF Model (NeuroLeadership Institute) Move from reflex advocacy to barrier diagnosis. Argue harder Creates compliance theater Commitment with less hidden resistance Each move must protect dignity and clarify the work. 01 First reply 02 Barrier 03 Next step Safety A stakeholder says the plan is unrealistic. What do you say first?
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