HANDLING-TOUGH-QUESTIONS5 MIN READ
The Flag-Answer-Bridge Flow
Apply the flag-answer-bridge sequence to a tough workplace question.
Use this sequence when the question is fair enough to answer but sharp enough to derail the room. Pressure Answer Flow Flag Name the issue you are answering The accountability point is fair Answer Give the shortest truthful response Operations owned the staffing model Bridge Move to the useful next point Here is what changes before the next peak Defuse Keep loaded words out of your answer Neutral wording protects credibility Orient the listener Move toward action Avoid the trap Which response best follows flag-answer-bridge?
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