Sort Metrics by What They Tell You
Classify planning metrics as health measures, improvement key results, or trigger thresholds.
Sort each metric into the job it should perform in the planning decision. Health metric Improvement key result Trigger threshold Voluntary attrition stays below 10% for the team. First response time drops from 18 hours to 6 hours by September. Open contractor coverage if queue exceeds 450 tickets for two consecutive weeks. Employee pulse score remains above 75 while staffing changes roll out. Forecast accuracy improves from plus or minus 18% to plus or minus 8%. Hold the second analyst role if bookings fall below USD 5M by August 15. Manager span stays between seven and nine direct reports. Ramp…
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