Coach a manager away from PPE-only fixes when stronger controls are feasible.
Dana Lee DL frontline stakeholder 1 Turn 1 2 Turn 2 3 Turn 3 Conversation 20 sec real pressure A department head wants to buy heavier respirators after two solvent odor complaints. The room still has no local exhaust. The wrong tone either chills reporting or drifts into vague reassurance. conversation turns control decision Teach 2 min
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