HEALTH-SAFETY-LAW5 MIN READ
Responding to a Worker Refusal Concern
Handle a safety refusal concern without retaliation or vague reassurance.
Malik Ortiz MO frontline stakeholder 1 Turn 1 2 Turn 2 3 Turn 3 Conversation 20 sec real pressure Malik says he will not enter the stockroom because stacked cartons are leaning over the only exit path. Two supervisors are watching. The wrong tone either chills reporting or drifts into vague reassurance. conversation turns control decision Teach 2 min
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