Commit To A Double Diamond Redesign
Commit to a small Double Diamond cycle for a student-service improvement.
Run a small Double Diamond cycle on one recurring student-service pain point before choosing the solution. Use it for add/drop confusion, hold resolution, aid document submission, advising appointment access, transcript status, graduation clearance, or orientation onboarding. When students repeatedly ask which add/drop deadline applies to their specific course When a hold-resolution process sends students between registrar, bursar, and advising When financial-aid document instructions generate avoidable resubmissions When orientation onboarding tasks are technically complete but students still arrive confused Double Diamond commitment: For [student-service pain point], I will Discover by reviewing [tickets/data] and speaking with [students/staff] by [date]. I will Define…
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