Run An A3 On Transcript Backlog
Apply A3 problem-solving steps to an administrative backlog.
Transcript evaluations are aging in a shared queue, with 486 open cases and no separation between complete and incomplete files. A3 problem solving: clarify the gap, understand current condition, identify root cause, test a countermeasure, and verify evidence. The common trap is adding overtime before proving what type of work is actually waiting. More capacity does not fix a queue that is full of incomplete inputs. 1. Define the gap Current: 486 open evaluations, 11-day median age for complete files. Target: complete files evaluated within 5 business days. A3 starts with a measurable gap. Angry students matter, but the team…
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