Scope The Process Before Fixing It
Use SIPOC to define a higher-ed administrative process boundary before improvement work.
SIPOC prevents redesign sprawl. It gives the team a high-level process contract before anyone argues about the solution. Suppliers And Inputs Suppliers provide the information, approvals, or materials needed to start. Inputs must be specific enough to test. Official transcript is clearer than student paperwork. Process And Outputs Keep the process to five to seven major steps. If you need 23 boxes, you are already doing detailed mapping. Outputs are what the process produces, not what the team hopes students feel. Customers And Constraints Customers receive the output: student, advisor, department, compliance office, or external partner. Constraints include policy, calendar,…
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