HOSPICE-CARE-MANAGEMENT5 MIN READ
Feedback After a Missed Handoff
Use Situation-Behavior-Impact feedback to address a missed hospice handoff without blame.
Dana D case manager nurse S Situation B Behavior I Impact The missed handoff 20 sec Supervisor conversation A new fentanyl patch and caregiver dosing confusion were left out of the Sunday on-call handoff. The feedback needs to improve behavior without blaming character. 18 min extra triage time 2 missing med facts
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