Commit to a Gemba Walk
Commit to a specific gemba walk that observes hospital work where the problem occurs.
Use a gemba walk to observe the actual work behind a hospital administration problem. Patient access, registration, discharge lounge flow, transport dispatch, supply restocking, or clinic check-out. At [location] during [specific time window], I will observe [work sequence] without fixing in the moment. I will ask [frontline role] what step creates the most delay, record three facts, and bring one process question to the next huddle. In 2 days, check whether the gemba walk happened and what fact changed your understanding. Outpatient registration between 9:45 and 10:30 when insurance scanning delays usually appear Discharge lounge intake during the noon push…
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