Use 5 Whys to identify a process cause behind repeated hospital transport delays.
Patients are missing imaging slots because transport arrives late. The first explanation is that transport is understaffed, but the team has not checked whether dispatch timing, readiness signals, or priority rules are driving the delay. 5 Whys: follow evidence from symptom to changeable process cause. The common mistake is to stop at the first plausible human explanation. "Transport was late" names where the failure appeared, not why the system allowed the delay to form. Why 1 Why did the patient miss the imaging slot? Transport arrived after the scheduled pickup time. This is the event description, not the root cause.…
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