Use Five Whys on the Breakfast Queue

Breakfast queue peaks at 18 guests between 8:05 and 8:35, even when staffing is on plan. Five Whys: ask why repeatedly, using evidence, until the team reaches an actionable process cause. The common trap is stopping at "not enough staff" because it is easy to say and hard to test. Why 1 Why is the line long? Guests stall near the omelet station. Start with observed behavior, not an opinion about effort. Why 2 Why do they stall? They decide fillings only after reaching the cook. Now the issue is decision time, not total demand. Why 3 Why decide there?…

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