Use active listening moves to recover a guest noise complaint.
Ms. Chen C Guest in 1412 R Reflect Clarify A Act Second call 12:18 a.m. Night audit Ms. Chen has called twice about noise next door and has a 6:30 a.m. flight. The issue is now about lost sleep and whether the hotel owns the follow-through. 2 calls about same issue 6:30 flight departure Active listening
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