Sort Feedback Into RATER Buckets

Sort each guest comment by the RATER dimension it most directly signals. Reliability Assurance Tangibles Empathy Responsiveness My airport pickup was confirmed, but nobody arrived. The agent seemed unsure whether my card was charged twice. The corridor carpet was stained outside our room. I told them it was my mother's birthday and nobody acknowledged it. It took 35 minutes for someone to bring extra towels. The wake-up call never came. The concierge explained the delay clearly and gave me confidence. The lobby restroom bin was overflowing.

Sign up free — one personalized lesson every day, matched to your role and goals.

Already have an account? Sign in