Match message detail to the reader’s role and needed action instead of dumping everything you know.
Audience fit You are sending a launch-risk update to three groups at once: your GM, the engineering lead, and customer success. If you write to no one in particular, you usually produce a message that feels busy and still misses someone’s need. The framework Audience → Action → Depth Choose detail by starting with who is reading, what they must do next, and what level of evidence that action requires. Common trap Equating completeness with usefulness. Right-sized detail that moves work instead of slowing it down. Detail is only clear when it is matched to the reader’s job. Audience check…
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