Redesign a Team Norm
Convert an inclusion value into a specific norm with trigger, behavior, and repair.
The team value says "make meetings inclusive," but dominant voices still shape decisions and quieter members cover by staying silent. Norm = trigger + behavior + owner + repair. The common trap is writing a value that depends on the least powerful person to activate it. "Everyone should speak up" sounds inclusive but shifts the burden to people already calculating risk. Name the trigger Choose the moment: before any decision that affects roadmap, resourcing, or customer impact. A trigger prevents the norm from being optional or dependent on memory. Define the behavior The facilitator asks: "What risk have we not…
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