Coach an SME Toward Demonstration
Guide a subject-matter expert to show expert thinking instead of narrating facts.
Marcus, a senior security SME who usually teaches by explaining policy During recording prep, the security SME says, "I will explain the whole incident-response policy and people can ask questions at the end." The learners are analysts who need to triage ambiguous alerts in under four minutes. The designer must help the SME reveal judgment, not just knowledge. The conversation has a real deadline and the designer must preserve trust while changing the design direction. Marcus I already gave you the content. Can you just make it engaging? You I can help make it useful, and I want to anchor…
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