Classify performance gaps by the intervention they actually need.
Sort each item by the intervention or learning-science category it truly represents. Training need Job aid need Process fix need Reps cannot recall the required discovery sequence during live calls Analysts forget which exception code maps to each rare case Approvals stall because nobody owns the final sign-off New hires need to practice choosing the right escalation path Employees know the rule but the form uses different labels Managers need a checklist for weekly coaching observation
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