Intent Is Data. Impact Is the Work.
Respond to an impact complaint without hiding behind good intent.
You say, 'I was only trying to help.' They hear, 'Your experience is inconvenient to me.' The conversation is now about whether you are a good person, not what happened. > Intent explains you; impact explains the work to repair. Receive impact before you explain intent Intent matters, but it does not cancel impact. Intent tells you what you were trying to do. Impact tells you what your behavior produced for the other person and for the work. In a difficult conversation, leading with intent often sounds like a defense because it asks the other person to comfort you before…
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