Pushback in the Walkthrough
Use criterion-and-evidence language to keep a walkthrough productive under pushback.
Dana D Sales Operations Lead 1 Acknowledge 2 Clarify 3 Close In a revenue walkthrough, the sales operations lead says, "This audit checklist ignores how month-end actually works." If the auditor gets defensive, the team may lose the process truth needed to test the control. The internal audit skill is deciding what evidence would change a governance decision, not collecting comfort material. Respond when a process owner says audit does not understand the real work. turns audit principle ISO 19011 interview and audit evidence discipline Walkthrough dialogue should preserve psychological safety and audit rigor. The auditor needs the process owner…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in