Document Information That Earns Its Place
Distinguish useful documented information from low-value paperwork in an ISO 9001 QMS.
The move: separate information that controls work from information that decorates the QMS. Documented information has two jobs. It can guide the work before or during the activity, or it can preserve evidence after the activity. A controlled work instruction prevents drift. A retained record proves that a requirement was checked, approved, measured, or released. The control test Ask four questions before adding a document: What requirement does it support? Who needs it at the point of use? What can go wrong if it is obsolete? What evidence will we need later? If those answers are weak, the document may…
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